The Importance of Soft Skills for the Modern Internal Auditor

Introduction

Internal auditing has long been associated with technical expertise — risk assessments, compliance testing, and control reviews. But in today’s complex business environment, technical knowledge alone is not enough. Soft skills are becoming equally important for internal auditors to be effective.

1. Communication Skills in Internal Auditing

Clear communication is critical for explaining audit findings, influencing stakeholders, and fostering collaboration. Internal auditors must translate technical results into actionable insights that management can understand.

2. Critical Thinking and Problem-Solving

Beyond identifying issues, internal auditors are expected to provide practical solutions. Strong problem-solving skills help auditors move from detection to value creation.

3. Relationship-Building

Internal auditors often work with teams across the organisation. Building trust and rapport makes it easier to gather information, gain cooperation, and implement recommendations.

4. Adaptability

The risk landscape changes rapidly. Internal auditors must adapt their approaches to new regulations, emerging technologies, and evolving business models.

5. Emotional Intelligence

Understanding the perspectives of stakeholders — and responding empathetically — helps auditors manage sensitive situations and avoid resistance.

Conclusion

Soft skills are no longer optional; they are essential for internal auditors who want to deliver real impact. A balance of technical expertise and interpersonal effectiveness is the hallmark of a modern internal auditor.

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Source: ChatGPT